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Patient Notice – Friday 16 October

Please be aware of possible delays to appointments today

Due to the closure of the Orwell Bridge following an accident, we anticipate that clinics may not run to schedule today, Friday 16 October. Both staff and patients may experience delays in reaching the practice.

We apologise for any inconvenience and thank you for your patience and understanding.

If you have an appointment today, please allow extra time for your journey. If possible, you may wish to consider walking to the practice if this is a suitable option for you.

If you need to cancel your appointment, please call the surgery, select option 1, and leave a voicemail. A member of our team will then cancel your appointment. Alternatively, you can send a cancellation message via AskMyGP.

Thank you for your cooperation and understanding.

Deben Road Site Closures

For more information, please click on the link: Deben Road Site Closures

Accessing your GP health record

The easiest ways to access your GP health record are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

To access your GP health record online, you must be:

  • registered with the surgery
  • aged 16 or over

When we grant access to online services, the level of access we provide is prospective i.e. patients gain visibility of events from the date their application is processed. If patients wish to access their medical history, they have to apply via a subject access request application (PDF).

Getting help with your GP health record

You can contact the surgery for help if:

  • you need a printed copy of your record or to be sent a digital version
  • you’re unable to see your record
  • information is missing or has disappeared from your record
  • you can only see very recent information in your record and you need to see older information
  • there’s incorrect information in your record
  • you can see information that should not be there (for example, you can see information that’s not yours)
  • you do not want to be able to see your record
  • someone is pressuring you for information in your record

What’s in your GP health record

Your GP health record includes information such as:

  • medicines your GP has prescribed
  • allergies you have
  • vaccinations you have had
  • conditions you have been diagnosed with
  • notes from appointments at the surgery
  • results of tests the surgery has arranged
  • letters that hospitals or specialists have sent to your GP

Your GP health record does not include information kept by other services that has not been sent to the surgery. This includes services like hospitals, dentists and opticians. To access this information, you will need to contact the service directly.

Related information

Accessing someone else’s information

Page published: 4 July 2023
Last updated: 13 November 2024