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Patient Notice – Friday 16 October

Please be aware of possible delays to appointments today

Due to the closure of the Orwell Bridge following an accident, we anticipate that clinics may not run to schedule today, Friday 16 October. Both staff and patients may experience delays in reaching the practice.

We apologise for any inconvenience and thank you for your patience and understanding.

If you have an appointment today, please allow extra time for your journey. If possible, you may wish to consider walking to the practice if this is a suitable option for you.

If you need to cancel your appointment, please call the surgery, select option 1, and leave a voicemail. A member of our team will then cancel your appointment. Alternatively, you can send a cancellation message via AskMyGP.

Thank you for your cooperation and understanding.

Deben Road Site Closures

For more information, please click on the link: Deben Road Site Closures

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

If you would like to give consent for a member of your family or a friend to the call practice on your behalf to discuss any medical queries/book or cancel appointments, please complete the consent form and return to any of our three sites. Consent will then be added to your record, for which you can request for this to cease at any point.

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Related information

Accessing your GP health record

Page published: 3 July 2023
Last updated: 24 July 2025