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Important Telephone Notice – 11.09.26

Due to staff sickness, our telephone queues are currently longer than normal.

If you have access to the internet, please use AskMyGP to submit your request wherever possible.

If you are calling for test results, please check the NHS App first, if you have access.

If your request is not urgent and does not need to be dealt with today, please consider calling us back later.

We apologise for any inconvenience and thank you for your patience and understanding while our team works hard to answer your calls.

Deben Road Site Closures

For more information, please click on the link: Deben Road Site Closures

Named GP

The patient’s allocated named accountable GP is responsible for the coordination of all appropriate services required and ensures they are delivered where required (based on the clinical judgement of the named accountable GP). This is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring this work is carried out on their behalf.

The named accountable GP may not be your regular GP and you may continue to see who you prefer to see at the practice, depending on their availability.

A patient can still request or may be allocated, an appointment with another doctor or nurse at Cardinal Medical Practice. The practice maintains electronic medical records allowing all clinicians access to up to date information about each patient.

Next time you have an appointment at the surgery, please ask the doctor/nurse to advise your Named Accountable GP. New patients registering with Cardinal Medical Practice will be informed of their named accountable GP as part of the registration process.

Page published: 3 July 2023
Last updated: 8 October 2024