Technical Support (askmyGP & SystmOnline)

Are you having problems accessing our online services?

Andy Melton is the Digital Access Co-ordinator at Cardinal Medical Practice. He can help you with technical issues like how to access askmyGP and SystmOnline, as well as any other technical issues you encounter. He is available to help you by phone, or in person. You can arrange this by contacting the surgery.

How digital inclusion can support your health

Online resources can help achieve best care outcomes and we are here to support you.

Online access will enable you to:

• Book and manage your appointments
• Access your medical records
• Facilitate your physical and mental wellbeing
• Promote self-care
• Support long-term condition management
• … plus many other benefits

Giving another person access to your GP online services

You may want to give another person access because you are not comfortable with using computers, smartphones or tablets.

Did you know that you can choose to give another person access to your GP online service on your behalf?

You don’t need to know how to use these services or have a computer yourself to give another person access.

Who can have access?

You choose who you want to give access to.

This could be your carer, partner, parent or another family member. You can also give access to more than one person. Giving access to another person is your choice.

No-one can go to your GP surgery and ask for access to your online services without your permission.

If you have questions or concerns about online access services, please contact the surgery.