Please note, we may be unable to provide services exactly as set out in “You and Your General Practice” in certain circumstances, including:
- Lack of clinical or administrative capacity
- Planned closure for staff training (e.g. half-day each month)
- Unforeseen events (e.g. IT outage, severe weather)
- Failure of NHS-supplied software (e.g. online consultation or GP Connect issues)
- Situations where continuing to accept requests would compromise safe service delivery If your request is urgent, please phone the practice or NHS 111.