Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:

Making a complaint

We are aware that things can go wrong resulting in you feeling that you have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Complaints may be made:

If you wish to make a complaint on behalf of a family member or friend, we will need written consent from the patient to be able to deal with your concerns. Please print off the Third Party Consent form and return to any of our three sites.

If you feel you are dissatisfied with the way your complaint has been dealt with you can contact:

The Parliamentary and Health Service Ombudsman

Address
Millbank Tower, Millbank, London SW1 4QP
Phone
0345 015 4033
Website
www.ombudsman.org.uk

Patient Advice and Liaison Service

The Patient Advice and Liaison Service provides confidential advice and support helping you to sort out any concerns you have about the care the NHS provides.

Website
NHS: Patient Advice and Liaison Service

Help us get it right

We constantly try to improve the service we offer.

Please do also let us know when you think we have done something well or if you have any suggestions as to how we can do something better.