Custom action buttons
Did you know we have custom action buttons which allow patients to have access to our services and raise a request when it is convenient, as the majority are available 24/7, even when the main askmyGP system has been closed.
It is imperative that any requests made via this route are specific to the categories listed, as no clinical requests that come via these custom action buttons will be dealt with. For clinical issues please ensure you contact the surgery on 01473 741349 or raise an askmyGP request when we are open and when the system is available.
Please note if you do have a clinical issue, please contact 111 or 999 if a life threatening emergency, as this will not be dealt with via the use of the custom action buttons.
| Custom action | Available 24/7 – requests will then be dealt with when the surgery is open: Monday to Friday, 8am to 6:30pm excluding bank holidays | Available when the main askmyGP system is open |
| Breast problems – self-referral (age 16+ only) – this is dealt with by the breast clinic at Ipswich Hospital | Yes | Yes |
| Appointment cancellations | Yes | Yes |
| Care home – for use by Sherrington House, Silver Birch and Thurleston Care Homes only | Yes | Yes |
| Flu and/or Covid vaccination (for patients who have been sent an invite only) | Yes | Yes |
| Suspected UTI (urinary tract infections) – outside of surgery opening times, contact 111 | Yes | Yes |
| Nurse/healthcare assistant appointments only – for; smear, contraceptive pill check/injections, BP check, injections (pneumococcal/shingles/B12), travel vaccinations, childhood immunisations, dressings (suture/stitch removal), NHS health checks and blood tests | Yes | Yes |
| Sick note request | Yes | Yes |
| Annual review – invite received | Yes | Yes |
| Blood test appointment – Only for patients unable to attend Landseer Road Phlebotomy Clinic or Ipswich Hospital | No | Yes |
| Requests for repeat medication only | Yes | Yes |
| Medication review only | No | Yes |
| Existing referral query | Yes | Yes |
| Mother and baby 8 week checks | Yes | Yes |
| Test results request | No | Yes |
| Medical report/letter request | Yes | Yes |
| Routine request 1 to 3 days | No | Yes |
Automated response
For those of you who are not aware, sometimes the practice may set a request to wait. This may be because we have booked an appointment for you, and are therefore waiting to hear if this is not convenient and you need us to rebook, or because our response may mean you need to respond back before your request has been closed off.
If a request has been set to wait and no response has been received, you would then receive an automated response to advise that as you have failed to respond your request is now closed. We appreciate this is a very curt response and could cause offence and as a result have fed this back to the developers of askmyGP in February 2023 and again in April 2023. The developers have agreed for the automated response to be amended and this is due to be updated at their next system release nationally (we are not been given a directive of when this will take place). So until then, please be mindful of this response, and we apologise if this causes any upset, however we do not have any control over the standard response.