Patient Appointment Data
Number of face to face appointments year to date (this does not include those dealt with by tele/email or via message on AMGP). Note this data does not include physio or midwife appointments.
April 2024
Total DNAs (Did Not Attends) 396, 71 of which were for urgent on the day appointments.
This equates to 104 hours of clinical time lost.
40 GP appointments were not attended.
March 2024
Total DNAs 367, 12 of which were for urgent on the day appointments.
This equates to 100 hours of clinical time lost.
53 GP appointments were not attended.
February 2024
Total DNAs 423, 16 of which were for urgent on the day appointments.
This equates to 120 hours of clinical time lost.
44 GP appointments were not attended.
January 2024
Total DNAs 454, 39 of which were for urgent on the day appointments.
This equates to 130hrs of clinical time lost.
44 GP appointments were not attended.
Can’t get an appointment?
As I am sure you can appreciate, there is a large demand on appointments at the practice and we continue to have a high level of appointments whereby patients fail to attend or cancel their appointment, which could have been used for another patient. This is not only frustrating for our staff when appointments are not cancelled, as we know the demand for our services, but also for our patients who are having to wait longer for an appointment, when an appointment no longer needed, could have been freed up for another patient to use.
The practice has a policy on patients not attending appointments which in extreme cases can result in the patient being removed from our practice list.
Please help us to best utilise our appointments by cancelling any future appointments immediately upon realising you do not need it or if you cannot attend the booked time.
To cancel any appointments you no longer need, you can call the surgery on 01473 741349 and press option 3 where you can leave your name, number and also the date of the appointment you need to cancel (you can do this without sitting in a queue).
You can also cancel your appointment via:
- SystmOnline
- The NHS App
- Emailing the practice on cardinal.medicalpractice@nhs.net
- Completing an AskMyGP request when the system is open
If you have been given an emergency on the day appointment because you are acutely unwell, but are not able to attend the appointment, please do make contact with the practice, so we can free up this much needed appointment for another patient.
Life is busy for everyone and we recognise that sometimes appointments are forgotten, despite text reminders being sent the day before your appointment, so please do help us to help you, please attend your appointment as planned, or if no longer needed, please do cancel allowing us to offer this appointment to another patient. If however, you are not receiving text reminders, please make contact with the practice so we can ensure we have your most up to date number on your record.
A big thank you for all those who do attend their appointments as planned.
DNA (did not attend) data year to date
Period January-March 2023
| Clinician | Number of appointments | Time lost |
| GP + Nurse Practitioner | 362 | 84hrs |
| Practice Nurse + Healthcare Care Assistant | 897 | 226hrs |
| Total | 1259 | 310hrs |
40 on the day appointments with a GP or Nurse Practitioner were not attended.
Period April-June 2023
| Clinician | Number of appointments | Time lost |
| GP + Nurse Practitioner | 280 | 72hrs |
| Practice Nurse + Healthcare Care Assistant | 592 | 146hrs |
| Total | 872 | 218hrs |
117 on the day appointments with a GP or Nurse Practitioner were not attended.