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Number of face to face appointments year to date (this does not include those dealt with by phone or email or via message on AMGP.
Note this data does not include physio or midwife appointments.
February 2025
Did you know that during the month of February the practice had 310 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 71 of which, were for GPs.
This equates to 78 hours of clinical time, that we could have offered to other patients. 29 of which were for those requiring urgent on the day appointments.
January 2025
Did you know that during the month of January the practice had 394 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 65 of which, were for GPs.
This equates to 107 hours of clinical time, that we could have offered to other patients. 10 of which were for those requiring urgent on the day appointments.
December 2024
Did you know that during the month of December the practice had 402 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 86 of which, were for GPs.
This equates to 101 hours of clinical time, that we could have offered to other patients. 25 of which were for those requiring urgent on the day appointments.
November 2024
Did you know that during the month of November the practice had 431 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 73 of which, were for GPs.
This equates to 96 hours of clinical time, that we could have offered to other patients. 19 of which were for those requiring urgent on the day appointments.
October 2024
Did you know that during the month of October the practice had 648 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time 80 of which, were for GPs.
This equates to 120 hours of clinical time, that we could have offered to other patients. 18 of which were for those requiring urgent on the day appointments.
September 2024
Did you know that during the month of September the practice had 427 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 53 of which were for GPs.
This equates to 100 hours of clinical time, that we could have offered to other patients.
14 of which were for those requiring urgent on the day appointments.
August 2024
Did you know that during the month of August the practice had 351 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time, 75 of which were for GPs.
This equates to 88 hours of clinical time that we could have offered to other patients.
16 of which were for those requiring urgent on the day appointments.
July 2024
The practice had 410 appointments, whereby patients failed to attend (DNA), or cancel their appointment in time 64 of which, were for GPs.
This equates to 107 hours of clinical time, that we could have offered to other patients. 11 of which were for those requiring urgent on the day appointments.
May 2024
Total DNAs (Did Not Attends) 377, 8 of which were for urgent on the day appointments.
This equates to 9 hours of clinical time lost.
49 GP appointments were not attended.
April 2024
Total DNAs (Did Not Attends) 396, 71 of which were for urgent on the day appointments.
This equates to 104 hours of clinical time lost.
40 GP appointments were not attended.
March 2024
Total DNAs 367, 12 of which were for urgent on the day appointments.
This equates to 100 hours of clinical time lost.
53 GP appointments were not attended.
February 2024
Total DNAs 423, 16 of which were for urgent on the day appointments.
This equates to 120 hours of clinical time lost.
44 GP appointments were not attended.
January 2024
Total DNAs 454, 39 of which were for urgent on the day appointments.
This equates to 130hrs of clinical time lost.
44 GP appointments were not attended.
DNA (did not attend) data year to date
Period January to March 2023
Clinician
Number of appointments
Time lost
GP + nurse practitioner
362
84 hours
Practice nurse + healthcare assistant
897
226 hours
Total
1259
310 hours
40 on the day appointments with a GP or nurse practitioner were not attended.
Period April to June 2023
Clinician
Number of appointments
Time lost
GP + nurse practitioner
280
72 hours
Practice nurse + healthcare assistant
592
146 hours
Total
872
218 hours
117 on the day appointments with a GP or nurse practitioner were not attended.
Can’t get an appointment?
As I am sure you can appreciate, there is a large demand on appointments at the practice and we continue to have a high level of appointments whereby patients fail to attend or cancel their appointment, which could have been used for another patient. This is not only frustrating for our staff when appointments are not cancelled, as we know the demand for our services, but also for our patients who are having to wait longer for an appointment, when an appointment no longer needed, could have been freed up for another patient to use.
The practice has a policy on patients not attending appointments which in extreme cases can result in the patient being removed from our practice list. Please help us to best utilise our appointments by cancelling any future appointments immediately upon realising you do not need it or if you cannot attend the booked time.
Cancelling or changing an appointment
To cancel your appointment:
use your NHS account (through the NHS website or NHS App)
choosing the amend / cancel appointment custom button on askmyGP
phone us on Cardinal Medical Practice (Deben Road) 01473 741 349 or Norwich Road (Branch site) or Chesterfield Drive (Branch site) during opening times choosing option 3 where you can leave a message
If you have been given an emergency on the day appointment because you are acutely unwell, but are not able to attend the appointment, please do make contact with the practice, so we can free up this much needed appointment for another patient.
Life is busy for everyone and we recognise that sometimes appointments are forgotten, despite text reminders being sent the day before your appointment, so please do help us to help you, please attend your appointment as planned, or if no longer needed, please do cancel allowing us to offer this appointment to another patient. If however, you are not receiving text reminders, please make contact with the practice so we can ensure we have your most up to date number on your record.
A big thank you for all those who do attend their appointments as planned.
Page published: 7 October 2024
Last updated: 5 March 2025
