How to make an appointment?

You can make an appointment via the following ways:

• By visiting Appointments. Your request will be assessed and assigned to the best person to help you with your concern.
• Booking an appointment via SystmOnline. You will need to be registered for our online services. Please complete our Register for Online Services form to use this option.
• By calling the practice on 01473 741 349.
• Via AskmyGP.

Face to face Appointments / SMS Confirmations and Reminders

We have three surgery sites. Deben Road is the lead site, with Chesterfield Drive and Norwich Road as branch sites.

For appointment text confirmations, please note the branch sites will clearly state the location as Chesterfield Drive or Norwich Road. However, if you receive a text confirmation saying you have an appointment at Cardinal Medical Practice, this refers to our Deben Road site, as this is the lead site.

Please check your messages closely before attending the surgery to ensure you attend the correct location.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.

You can cancel your appointment in any of the following ways:

• Using our Cancel an Appointment Triage
• By calling the practice, on 01473 741 349, and choosing option 3 where you can leave a message
• Or choosing the amend / cancel appointment custom button on askmyGP