Contact us via askmyGP
You can contact a doctor, nurse or other healthcare professional online using a website called askmyGP.
Urgent appointments
To request an urgent appointment during opening times:
- phone us on 01473 741 349
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01473 741 349
- use your NHS account (through the NHS website or NHS App)
Face to face appointments and SMS confirmations and reminders
We have three surgery sites. Deben Road is the lead site, with Chesterfield Drive and Norwich Road as branch sites.
For appointment text confirmations, please note the branch sites will clearly state the location as Chesterfield Drive or Norwich Road. However, if you receive a text confirmation saying you have an appointment at Cardinal Medical Practice, this refers to our Deben Road site, as this is the lead site.
Please check your messages closely before attending the surgery to ensure you attend the correct location.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- choosing the amend / cancel appointment custom button on askmyGP
- phone us on 01473 741 349 during opening times choosing option 3 where you can leave a message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please call the surgery before 11am if you require a home visit.
A doctor, nurse or practice paramedic may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability. If you are able to leave your home for any reason such as going to the shops, hairdressers or visiting family/friends, this means you are not housebound and therefore will be asked to attend all future appointments at the surgery.