We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- submit a complaint
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Cardinal Medical Practice (Deben Road) 01473 741 349 or Norwich Road (Branch site) or Chesterfield Drive
Making a complaint
We are aware that things can go wrong resulting in you feeling that you have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Complaints may be made:
- In person/phone – ask to speak to a senior member of staff.
- In writing – some complaints may be easier to explain in writing.
If you feel you are dissatisfied with the way your complaint has been dealt with you can contact:
The Parliamentary and Health Service Ombudsman
Address
Millbank Tower, Millbank, London SW1 4QP
Phone
0345 015 4033
Website
www.ombudsman.org.uk
Patient Advice and Liaison Service
The Patient Advice and Liaison Service provides confidential advice and support helping you to sort out any concerns you have about the care the NHS provides.
Website
NHS: Patient Advice and Liaison Service
Help us get it right
We constantly try to improve the service we offer.
Please do also let us know when you think we have done something well or if you have any suggestions as to how we can do something better.