Child Protection

Cardinal Medical Practice recognises that the welfare of children is paramount and that we have a duty of care when they are in our charge. We will do everything we can to provide a safe and caring environment whilst they attend our activities.

We will:              

  • Treat all children with respect
  • Carefully recruit and select all adults whether paid or voluntary
  • Provide a code of conduct for all staff to include assessment of risk for key roles when working with children/young people
  • Respond to concerns and allegations appropriately

When there are concerns about the welfare of any young person, all adults in our surgery are expected to share their concerns and allegations with the responsible person for child protection matters.

Child Protection Lead: Dr Charlotte Armour

The child protection lead is responsible for:

  • Monitoring and recording concerns
  • All those working with children/young people are aware of the ACPC Child protection procedures
  • Making referrals to Social Service without delay
  • Liaison with other agencies
  • Arranging training for all those who work with children

Private Fees

The NHS does not cover some services provided by the doctors and you may be asked to pay a fee.  Examples are pre-employment medicals, private medical examinations, insurance claim certificates, driving medical examinations and some travel vaccinations. 

Further details are available from reception, or alternatively, you can send an email to spc.cardinalmedicalpractice@nhs.net

GP Training

Student Doctors

Cardinal Medical Practice is a training practice and throughout the year student doctors will be developing their learning at the surgery.  We accommodate student doctors at all stages of their training.  You may be offered the opportunity of having an appointment with students based at the surgery.  These appointments help the students to develop their clinical skills and they are always supported by one of the doctors.  If you would rather not have a student present during your consultation, please inform the receptionist.

GP Trainee

A GP Trainee is a fully qualified doctor.  They spend one year in general practice training to become a general practitioner.

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavoring to keep you healthy.

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